Lulu Chen on How Confidence Improves Your Work Performance

In Chapter 4 of 16 in her 2012 Capture Your Flag interview, art director Lulu Chen answers "What Role Does Confidence Play in the Work That You Do?"  As a fashion professional, Chen finds confidence helps improve your own performance and, as a result, those working around you. 

Lulu Chen is a photo art director working in retail e-commerce in New York City.  Previously, Chen worked as a freelance stylist for leading fashion catalogs and magazines.  She earned a BFA in design and art history from the University of Michigan.


Erik Michielsen: What role does confidence play in the work that you do?

Lulu Chen: So I think confidence comes into play in a lot of different ways actually. I think it comes into play for yourself, in that you trust your own abilities and, you know, if you have to lead a team or direct for—in what I’m doing now, you direct a team of people, you also—I think when you exude confidence, they trust you, and they, you know, they trust in the process and the project, and—I mean, no one really wants to take direction from someone who seems unsure of themselves, right?

When you’re confident, I think you stress less. You’re just more sure, you’re more steady. I think that’s great for yourself and anyone you work with. But also when you aren’t confident, I think it snowballs, you know. Everybody kind of through osmosis, everyone becomes a little, you know, unsure of themselves. And that’s just a disaster. Right? Because—And also, you know, when you confidently present something to someone in a meeting even or let’s say a prospectus or something, it definitely sells better than if you carry yourself in an unsure way. You know, the way you speak, and how you feel about it too.