In Chapter 7 of 16 of his 2010 Capture Your Flag interview with host Erik Michielsen, online media sales executive Geoff Hamm adapts from account executive sales roles into sales management roles. Hamm learns to let go of the hands-on sales elements and focus more on cultivating talent, encourage individuality, and foster growth in his team. Hamm applies a strengths-based skill building approach while finding resources to address weaknesses and gaps. This approach increases loyalty across the team. Hamm graduated from the University of Illinois - http://illinois.edu/ - and is now SVP of Sales at at Scribd http://www.scribd.com/ in Silicon Valley. Previously he held online sales management positions at Electronic Arts, Yahoo!, Orbitz, IAC, and Excite.