Phil McKenzie on How to Handle a Confrontational Conversation

In Chapter 15 of 20 in his 2014 Capture Your Flag interview, entrepreneur Phil McKenzie answers "What Has Experience Taught You About How to Better Manage Confrontation?" McKenzie shares what he has learned about turning a confrontational conversation into a positive experience. He finds making a point clearly and also removing any connotation of a personal attack allows the confrontation to turn into a constructively critical dialogue.

Philip L. McKenzie is the Founder of Influencer Conference, a global content platform that brings together tastemakers in the arts, entrepreneurship, philanthropy and technology to discuss influencer culture. Previously, he led an influencer marketing agency and was an equities trader at Goldman, Sachs & Co. He earned an MBA from Duke University and a BBA from Howard University.