In Chapter 16 of 20 of his 2011 Capture Your Flag interview with host Erik Michielsen, author and writer Scott Gold answers "How Has Working Restaurant and Service Industry Jobs Shaped Your Character?" Gold believes everyone in America should be obligated to work in the service - or restaurant - industry for one year. The experience teaches humility, providing high quality service independent of your feelings about the customer. Working at a restaurant, Gold finds himself learning something new every day and always trying to improve how he serves customers. Scott Gold is an author and writer based in New York City. When not writing, Gold moonlights as a bartender at Char no. 4 restaurant in Brooklyn. He earned a BA in Philosophy from Washington University in St. Louis.