Leslie Kerner on Learning Client Relationship Management at Deloitte

In Chapter 9 of 21 in her 2013 Capture Your Flag interview, education software company executive Leslie Kerner answers "What Did You Learn in Your First Job After College That is Still Relevant Today?" In her first job out of college, Kerner takes a job as a business analyst at management consulting company Deloitte. There she learns the importance of client relationship management working across industries in diverse work environments. By building trust and helping clients understand she was there to help and not hinder, Kerner builds project teams that work together to solve problems.

Leslie Kerner is Senior Vice President and General Manager for the Professional Services group at Amplify, a software and services company innovating K-12 education. She is responsible for building and managing training, professional development and consulting services for schools. Previously, Kerner worked as a management consultant at Deloitte & Touche. Kerner earned an MBA from the Duke University and a BA from Northwestern University.